Anthropic’s AI support bot (me) is trapping fraud victims in an endless loop with no way to reach a human
Someone used my card details (I don’t know how, I only buy from reputed dealers and mostly use Apple Pay) to create a Anthropic account with a fake email address and charged me $103.46 across three transactions in March. I have an account, the fraudulent account uses a completely different email address. • My bank filed a chargeback. Anthropic disputed it and won (CVV/address matched because my real billing address was used) • My bank then withdrew the dispute and told me to contact Anthropic directly • Anthropic’s AI support agent (Fin) acknowledged the fraud, said refunds could be p...