Vol. I · No. 121TUE, AUG 18, 2026
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Anthropic should stop using FIN.

A month ago, I was hacked through the **Max 20** gifting feature and charged $220. I inquired about a refund with fin, and they said they would forward it to the relevant team, but I haven't received a single email for a month. So today, I asked fin to provide details about our past conversations and the refund status, but they claimed they didn't know anything. fin told me to go to Account > Get Help to request a refund, but the problem is, fin is the chatbot that opens through that "Get Help" option! I even sent an email to '@usersafety', but the only response I received was "Click A...

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